Terms and Conditions

1. The purchase of a Sleep Package (the “Sleep Package”) will be deemed as acceptance of the following terms and conditions.
2. The full fee for Tiny Moon Sleep Consultant services is due on booking your Consultation with Tiny Moon Sleep Consultant.
3. If the Sleep Package is cancelled by the Client (the payer and receiver of the Consultation) the following terms and conditions apply:

• Less than 24 hours’ notice – no amount will be refunded
• 24-48 hours’ notice – 50% of full amount will be refunded
• More than 48 hours’ notice – 100% will be refunded to the client 

1. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 48 hours of the booking time, Tiny Moon Sleep Consultant, on a case by case basis, may accept a rescheduled appointment within 1 week of the original booking time.
2. Tiny Moon Sleep Consultant reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of Tiny Moon Sleep Consultant cancelling, the Client will be offered a full refund or alternative dates if preferred.
3. In respect of each sleep package (the “Package”) granted by Tiny Moon Sleep Consultant to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.
4. Advice given by Tiny Moon Sleep Consultant is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.
5. Tiny Moon Sleep Consultant advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the consultations process.
6. If the Client’s child has an underlying health condition, Tiny Moon Sleep Consultant reserves the right to not proceed with the consultation. If this is the case, the Client will receive a full refund.
7. Tiny Moon Sleep Consultant is contactable between 6am and 10pm but will respond when possible, as soon as possible after receipt of the contact from the Client, notwithstanding personal circumstances or holidays.
8. Tiny Moon Sleep Consultant reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to Tiny Moon Sleep Consultant or a Client sets up a competitor business including a sleep consultancy business.
9. Tiny Moon Sleep Consultant reserves the right to change the Terms & Conditions at any time.